Position Summary: The Manager, Regional Workforce Collaborative (RWC) plays a central role in advancing the strategies of the RWC by overseeing pilot project implementation, supporting partner coordination, and facilitating communication, evaluation, and learning in partnership with UWGN staff and an external evaluation partner.

This role works across a network of nonprofit, employer, education, and public-sector partners to ensure pilots are executed with fidelity, progress is documented and communicated, and insights are captured to inform adaptation, scaling, and future investment.

This position manages work through influence, facilitation, and project leadership, rather than direct supervision.

Primary Duties & Responsibilities: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Pilot Project Implementation & Coordination

• Support the planning, launch, and day-to-day coordination of RWC pilot projects aligned with the Collaborative’s strategic priorities
• Develop and maintain project plans, timelines, milestones, and deliverables across multiple pilots
• Track implementation progress and flag risks, barriers, and opportunities for course correction
• Serve as the connective tissue between UWGN, pilot partners, and other RWC stakeholders

Communication & Partner Engagement

• Manage regular communication with RWC partners, including meeting coordination, updates, briefs, and shared learning materials
• Prepare clear, accessible summaries of pilot progress, outcomes, and lessons learned for diverse audiences (partners, funders, UWGN leadership)
• Support convenings, working groups, and learning sessions that foster alignment, trust, and shared ownership
• Coordinate with consultants and external partners supporting RWC initiatives

Evaluation, Learning & Continuous Improvement

• Serve as the primary point of coordination with the RWC’s external evaluation and learning partner and lead the qualitative data collection process, continuous improvement design and implementation, and shape the trajectory of evaluation practices for strategy and innovation team
• Support data collection, reporting, analysis and interpretation related to pilot outcomes, implementation quality, and systems-level insights
• Translate evaluation findings into actionable learning for partners and UWGN staff
• Develop high-level literature reviews for pilots and other relevant research
• Help document proof points, promising practices, and implications for scale or policy alignment

Grants & Administrative Support

• Support grant reporting requirements related to RWC pilots, including narrative updates and performance metrics
• Assist with documentation, tracking, and coordination needed to maximize the impact of grant-funded initiatives
• Contribute to sustainability planning by helping surface evidence and stories that support continued investment

Education:
Preferred: Bachelor’s degree or equivalent experience

Qualifications:

Facilitation & Collaboration

• Skilled at convening diverse stakeholders, navigating ambiguity, and supporting productive group work
• Actively listens, synthesizes perspectives, and helps groups move from discussion to action

Learning Orientation

• Curious, reflective, and committed to continuous improvement
• Comfortable using data and feedback to test assumptions and refine approaches

Evaluation & Learning Qualifications

• Experience coordinating with external evaluation or learning partners and serving as a primary point of contact for evaluation-related work
• Demonstrated ability to lead qualitative data collection processes, including interviews, focus groups, partner reflection sessions, and implementation learning activities
• Experience supporting continuous improvement design and implementation, using learning cycles to inform real-time adjustments to pilot strategies and operations
• Ability to synthesize qualitative and quantitative insights into clear findings, lessons learned, and implications for decision-making
• Comfort shaping and strengthening evaluation practices that support strategy, innovation, and learning, including documenting proof points, implementation insights, and early signals of impact
• Familiarity with developmental, formative, or learning-oriented evaluation approaches in complex, multi-partner initiatives is strongly preferred

Communication

• Communicates clearly and persuasively in writing and verbally
• Able to translate complex information into accessible insights

Judgment & Adaptability

• Maintains composure in fast-paced, evolving environments
• Balances structure with flexibility while managing multiple priorities

Organization & Project Management

• Highly organized and self-directed
• Experienced managing multi-partner projects with overlapping timelines and deliverables

Additional Competencies and/or qualifications

• Education or experience with grant management
• Excellent organization skills and attention to detail
• Proficiency in Microsoft Office suite specifically excel
• Strong interpersonal skills and ability to work with diverse groups of people
• Ability to work with diverse constituency and relate to individuals and groups in a manner that will inspire respect and confidence
• Ability to perform with minimal supervision
• Ability to withstand stress and handle numerous assignments simultaneously
• Ability to prioritize work and manage time effectively to meet deadlines
• Valid driver’s license.

Physical Demands: Visual acuity, manual dexterity, hearing, driving, standing, walking, sitting, stooping, bending, lifting, and carrying 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform their essential duties.

Working Conditions:

• Minimum of 37.5 hours per week. Based on campaign schedules, position often requires work beyond traditional hours
• Flexible schedule required during special projects and events
• Work involves frequent interaction with other members of the United Way staff, volunteers, representatives of non-profit agencies and the general public
• Occasional use of personal vehicle (mileage will be reimbursed)
• The employee is required to stand, walk, climb, and balance.
• Manual dexterity sufficient to reach/handle items and work with the fingers and perform repetitive hand/wrist motions.
• Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

Disclaimer: This position description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned by immediate supervisor or volunteer leadership as required. This position description does not constitute a written or implied contract of employment. United Way of the Greater Nashville reserves the right to revise or change the description and specifications as the need arises.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply, please visit this site, create an account and submit your application for consideration.

Position Summary: The VITA Program Coordinator supports the United Way of Greater Nashville (UWGN) Volunteer Income Tax Assistance (VITA) program by assisting with operational, administrative, and volunteer support tasks that help ensure successful delivery of free tax preparation services to low and moderate income households.

Working closely with the Associate Director, Community Outreach & Engagement Manager, and volunteers, the Program Coordinator helps ensure strong site readiness, efficient operations, high quality volunteer support, and positive experiences for taxpayers. The role supports IRS compliance, logistics, data tracking, communications, outreach, and seasonal site operations—contributing to UWGN’s mission of improving financial stability for low to moderate income households.

Primary Duties & Responsibilities: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Program Operations & Site Support

• Prepare, organize, and distribute VITA site supplies, equipment, forms, and marketing materials across Middle Tennessee.
• Support site logistics, including scheduling, confirmation calls, appointment coordination, and on site operational needs.
• Assist with opening/closing procedures at assigned VITA sites and serve as on site support during peak times.
• Completes IRS certification annually at an advanced or higher level and remains current on all IRS requirements and certifications necessary to implement the VITA program.
• Provide customer service support by greeting clients, answering questions, supporting intake, and managing site flow.

Volunteer Coordination & Training Support

• Maintain accurate program records, including volunteer rosters, hours, and certification status (Forms 13615, 13206).
• Support volunteer communications (reminders, scheduling updates, certification guidance).
• Assist with planning and executing volunteer training, including materials preparation, attendance tracking, and logistical support.
• Support volunteer appreciation strategies, morale-building, and seasonal engagement activities.

Data, Reporting & Compliance

• Maintain organized program files, databases, documentation systems, and IRS required compliance materials.
• Assist in compiling seasonal and postseason reporting for grants, audits, and program evaluation.
• Ensure all required documents are collected, stored, and monitored for accuracy and compliance with IRS and UWGN standards.

Administrative & Operational Support

• Support administrative tasks such as scanning, filing, preparing packets, processing materials, and inventory tracking.
• Provide support for VITA inbox communications, ensuring timely responses to volunteers, partners, and taxpayers.
• Assist with processing invoices, check requests, and supply orders as directed.

Outreach, Communications & Partnership Support

• Distribute marketing materials to community partners, libraries, and outreach sites.
• Support community engagement and outreach activities promoting VITA services and volunteer recruitment.
• Assist with special projects, drop off clinics, community events, and off season tax clinics as required.

Education:
Required: High School Diploma or GED/HiSET equivalent. Preferred: Coursework or experience in nonprofit administration, public service, accounting, business, or related fields.

Ability to obtain IRS VITA volunteer certifications (Intake/Quality Review & Standards of Conduct minimum; higher levels encouraged). Training provided.

Qualifications:

Experience

• Experience in community outreach, public engagement, tabling events, or customer service.
• Experience with nonprofit, community development, or human services programs preferred.
• Familiarity with VITA or tax preparation programs is a plus (no certification required).

Knowledge

• Basic understanding of VITA operations, IRS guidelines, and quality review standards.
• Knowledge of financial challenges experienced by low to moderate income households.

Skills

• Strong verbal communication and comfort speaking with community members.
• Ability to build rapport with individuals from varied economic, racial, ethnic, and cultural backgrounds.
• Ability to work independently in the field.
• Reliable transportation to travel throughout Middle Tennessee during tax season.
• Basic knowledge of Microsoft Office products, especially Outlook, Word, and Excel.

Miscellaneous

• Valid Driver’s License and Proof of Insurance

Physical Demands: Visual acuity, manual dexterity, hearing, driving, standing, walking, sitting, stooping, bending, lifting, and carrying 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform their essential duties.

Working Conditions:

• Full time (minimum 37.5 hours/week). Some evenings/weekends required during tax season.
• Frequent interaction with UWGN staff, volunteers, nonprofit partners, and the public.
• Indoor office environment with occasional field-based responsibilities at VITA sites or community events.
• Occasional use of personal vehicle (mileage will be reimbursed)
• The employee is required to stand, walk, climb, and balance.
• Manual dexterity sufficient to reach/handle items and work with the fingers and perform repetitive hand/wrist motions.
• Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.
• Employee is required to travel up to 20% of the time

Disclaimer: This position description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned by immediate supervisor or volunteer leadership as required. This position description does not constitute a written or implied contract of employment. United Way of the Greater Nashville reserves the right to revise or change the description and specifications as the need arises.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply, please visit this site, create an account and submit your application for consideration.

Position Summary: As a member of the Hands On team at United Way of Greater Nashville, the Community Engagement Intern will assist in recruiting volunteers for Hands On’s 200-plus nonprofit partners through community outreach efforts.

Primary Duties & Responsibilities

• Represent Hands On at community events and speak with prospective volunteers by staffing informational tables/booths
• Research community events and tabling opportunities to expand Hands On’s visibility and promote volunteerism
• Strategize ways to keep Hands On’s engagement practices current and effective to attract and retain volunteers
• Assist in drafting, editing, and distributing volunteer-focused newsletters
• Create and update volunteer engagement materials
• Organize and maintain all engagement materials and resources
• Support volunteer orientations by helping with preparation, facilitation, and follow-up communication.
• Design and implement targeted engagement strategies for specific communities, geographic areas, and demographic groups.
• Build dynamic lead lists for outreach to community members, groups, influencers, etc.
• Respond promptly and professionally to volunteer phone calls, voicemails, and emails
• Maintain high level of professionalism, confidentiality, and discretion in all aspects of the job

Education:
Preferred: Working towards a college degree or recent graduate with flexible availability

Qualifications:

• Excellent communication and customer service skills, including presentation/public speaking ability and desire
• Strong interpersonal skills and ability to work with diverse groups of people
• Working knowledge and/or relevant training in nonprofits and community engagement
• Excellent organization and analytical skills and attention to detail
• Strong Microsoft Suite and dataset skills
• Able to carry out tasks and work independently as needed
• Criminal history background check clearance and drug screening
• Valid driver’s license and reliable access to a vehicle.
• Stipend requires authorization to work in the U.S.

Physical Demands: Visual acuity, manual dexterity, hearing, driving, standing, walking, sitting, stooping, bending, lifting, and carrying 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform their essential duties.

Working Conditions:

• Minimum of 12-15 hours per week.
• Work involves frequent interaction with other members of the United Way staff, volunteers, representatives of non-profit agencies and the general public
• Occasional use of personal vehicle (mileage will be reimbursed that is not part of daily commute)
• The employee is required to stand, walk, climb, and balance.
• Manual dexterity sufficient to reach/handle items and work with the fingers and perform repetitive hand/wrist motions.
• Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

Disclaimer: This position description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned by immediate supervisor or volunteer leadership as required. This position description does not constitute a written or implied contract of employment. United Way of the Greater Nashville reserves the right to revise or change the description and specifications as the need arises.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply, please visit this site, create an account and submit your application for consideration.