Careers
United Way of Greater Nashville is fueled by more than 100 talented individuals who share a passion for making a difference in our community. We are a diverse group of people, all with varying skills and backgrounds, who work together to support and accelerate the mission of United Way. Our team members are empowered with a sense of autonomy and trust to get the job done, but we also know that we’re at our best when we’re working collaboratively and challenging each other.

Work With Us:

There are a lot of great reasons to work at United Way, but here are just a few highlights (did we mention our generous time off?):

  • We trust our people; they have autonomy in accomplishing our shared goals.
  • We have a flexible and collaborative culture.
  • We advocate for our team members’ growth.
  • We celebrate our individual and collective wins.
  • We are a hybrid workplace.
  • We invest in our people’s personal and professional well-being.
  • We have fun together; just because we do serious work, doesn’t mean we’re serious all the time.
  • It’s our job to make people’s lives better, which is pretty cool.

Our Benefits:

We offer competitive salaries and a comprehensive benefits package that includes:

  • Health insurance inclusive of medical, dental and voluntary vision benefits
  • Retirement Planning through a 403(b) match
  • Generous vacation, sick and holiday paid time off
  • Parental leave
  • And much more

No matter what our individual responsibilities may be, we are all focused on our core values of building community, raising funds and creating change. Learn more about our Mission, Vision and Guiding Principles.

Ready to Join Our Team?

Here’s where we post current open positions in our organization.

Program and Referrals Coordinator, SNAP E&T

Position Summary: The Program & Referrals Coordinator plays a key role in advancing United Way of Greater Nashville’s mission by supporting and expanding the SNAP E&T program across Tennessee. This position is responsible for strengthening program infrastructure, providing guidance and support to subcontractors, and assisting with strategic program growth. The coordinator ensures compliance with federal and state reporting requirements, oversees accurate data management within the mandated case management system, and helps drive successful outcomes for participants statewide.

Primary Duties & Responsibilities: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Case Management Oversight

  • Monitor and maintain compliance of all case management records within the Jobs4TN system.
  • Conduct regular reviews of case notes submitted by subcontractors to ensure accuracy, detail, and alignment with program requirements.
  • Ensure timely and accurate data entry and reporting within the case management system, adhering to federal and state mandates.

Compliance and Program Integrity

  • Stay informed of all SNAP E&T policy and procedural updates to ensure program integrity.
  • Ensure subcontractors are fully compliant with all SNAP E&T grant requirements, including fiscal and programmatic expectations.
  • Collaborate with the Associate Director and Regional Managers to ensure statewide adherence to grant terms and conditions.

Training and Technical Assistance

  • Provide ongoing technical assistance and training to subcontractors, including orientation for new providers.
  • Support newly established subcontractors in understanding and using the Jobs4TN system effectively.
  • Work collaboratively across departments to ensure subcontractors have the resources and knowledge needed for successful implementation.

Reporting and Documentation

  • Review and submit monthly program reports, ensuring accuracy and timeliness.
  • Develop and maintain internal systems for tracking participant referrals and program performance metrics.

Referral Management and Outreach

  • Track and manage participant referrals to UWGN’s Financial Empowerment Center (FEC) and VITA free tax services.
  • Coordinate scheduling of FEC appointments and consultations as appropriate.
  • Collaborate in the development of referral tools and forms to support efficient outreach.
  • Distribute program marketing and communication materials to SNAP E&T participants to increase engagement with UWGN services.

Stakeholder Communication and Collaboration

  • Maintain professional and timely communication with subcontractors, state agency partners (TDHS, TDLWD), and internal stakeholders.
  • Collaborate with Associate Director and Regional Managers to support SNAP E&T interest meetings and outreach efforts with potential and current subcontractors.
  • Work independently and collaboratively to ensure a coordinated approach to program delivery across regions.

Additional Duties

  • Perform other duties as assigned to support the overall success of the SNAP E&T program and UWGN’s mission.

Education:
Required: High School Diploma or HISET equivalent
Preferred: Bachelor’s degree or equivalent experience

Qualifications:

  • Education or experience with grant management
  • Excellent organization skills and attention to detail
  • Excellent written and verbal communication and customer service skills, including presentation/public speaking ability and desire
  • Case management experience (SNAP E&T preferred)
  • Working with and engaging nonprofit organizations
  • Knowledge of grant implementation
  • Proficiency with Microsoft Office products, especially Outlook, Word, and Excel
  • Ability to work with diverse constituency and relate to individuals and groups in a manner that will inspire respect and confidence
  • Strong interpersonal skills and ability to work with diverse groups of people
  • Ability to perform with minimal supervision
  • Ability to withstand stress and handle numerous assignments simultaneously
  • Ability to prioritize work and manage time effectively to meet deadlines
  • Valid driver’s license.

Physical Demands: Visual acuity, manual dexterity, hearing, driving, standing, walking, sitting, stooping, bending, lifting, and carrying 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform their essential duties.

Working Conditions:

  • Minimum of 37.5 hours per week. Based on campaign schedules, position often requires work beyond traditional hours
  • Flexible schedule required during special projects and events
  • Work involves frequent interaction with other members of the United Way staff, volunteers, representatives of non-profit agencies and the general public
  • Occasional use of personal vehicle (mileage will be reimbursed)
  • The employee is required to stand, walk, climb, and balance.
  • Manual dexterity sufficient to reach/handle items and work with the fingers and perform repetitive hand/wrist motions.
  • Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

Disclaimer: This position description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned by immediate supervisor or volunteer leadership as required. This position description does not constitute a written or implied contract of employment. United Way of the Greater Nashville reserves the right to revise or change the description and specifications as the need arises.

 

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply, please visit this site, create an account and submit your application for consideration.

We’re committed to fostering an inclusive work environment.

UWGN is an equal opportunity employer and is committed to the principle of inclusion. We therefore:
 

  • Value, champion and embrace diversity, equity, inclusion and respect in all aspects of our culture
  • Refuse to engage in or tolerate any other form of discrimination or harassment
  • Strive to incorporate practices that intentionally build and enhance a workforce that reflects the diversity of our region
  • Uphold our commitment to be an equal opportunity employer that is fully inclusive without regard to race, color, religion, creed, age, sex, national origin or ancestry, marital status, veteran status, sexual orientation or status as a qualified disabled or handicapped individual
  • Seek opportunities to foster strong relationships, a sense of community and a positive workplace culture in which every member feels valued, supported and appreciated

Transparency in Coverage Rule: https://www.cigna.com/legal/compliance/machine-readable-files
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

WHY WE LOVE WORKING AT UNITED WAY OF GREATER NASHVILLE:

“I am very proud of where I work, I feel valued, and I enjoy those I work beside.”

“Everyone is extremely welcoming and friendly when you first start.”

“I love the work–life–balance and great flexibility to our work schedule.”

“I simply love this organization, our staff, and what we stand for. I never thought I would have a career where I was excited every day to go to work.”

“I genuinely love working here. This has been my favorite job I have ever had.”

“We strive to do what’s right for our neighbors, and also have our employees’ best interests in mind.”