United Way of Greater Nashville is fueled by more than 100 talented individuals who share a passion for making a difference in our community. We are a diverse group of people, all with varying skills and backgrounds, who work together to support and accelerate the mission of United Way. Our team members are empowered with a sense of autonomy and trust to get the job done, but we also know that we’re at our best when we’re working collaboratively and challenging each other.

Work With Us:

There are a lot of great reasons to work at United Way, but here are just a few highlights (did we mention our generous time off?):

  • We trust our people; they have autonomy in accomplishing our shared goals.
  • We have a flexible and collaborative culture.
  • We advocate for our team members’ growth.
  • We celebrate our individual and collective wins.
  • We are a hybrid workplace.
  • We invest in our people’s personal and professional well-being.
  • We have fun together; just because we do serious work, doesn’t mean we’re serious all the time.
  • It’s our job to make people’s lives better, which is pretty cool.

Our Benefits:

We offer competitive salaries and a comprehensive benefits package that includes:

  • Health insurance inclusive of medical, dental and voluntary vision benefits
  • Retirement Planning through a 403(b) match
  • Generous vacation, sick and holiday paid time off
  • Parental leave
  • And much more

No matter what our individual responsibilities may be, we are all focused on our core values of building community, raising funds and creating change. Learn more about our Mission, Vision and Guiding Principles.

Regional Manager #2, VITA

Position Summary:
The VITA Regional Manager contributes to the efforts of United Way of Greater Nashville (UWGN) by continuing to develop and strengthen the Volunteer Income Tax Assistance Program (VITA) throughout Middle Tennessee. The VITA Regional Manager is responsible for ensuring the VITA program has the capabilities of allowing a greater percentage of low to moderate-income individuals and families to utilize the program, by securing the right volunteers and partnerships to improve the overall financial stability of residents in Middle Tennessee.

Please note that this position may require nights and weekends during the tax season.

Essential Functions: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Volunteer Income Tax Assistance (VITA) Tasks:

  • Completes IRS certification annually at an advanced or higher level and remains current on all IRS requirements and certifications necessary to implement the VITA program.
  • Evaluates, organizes, leads, and supervises the free tax preparation sites in the Middle Tennessee Region to ensure the site has the capabilities to meet the needs of the clients and program requirements.
  • Provide on-the-ground site coordinator leadership and training at new and existing sites annually based on the needs, this may include training the site coordinator, modeling site standards, establishing and setting up sites, stepping in as site coordinator for breaks or absences, etc.
  • Provides leadership by convening partners across the Region to share practices on-site coordination, site setup and management, and volunteer management in collaboration with the other Regional Manager.
  • Completes, coordinates, and if needed, conducts site coordinator training for Middle Tennessee annually in partnership with the Associate Director.
  • Corresponds and maintains relationships with the IRS, coalition partners, and community leaders, and follows all IRS federal and state tax preparation requirements with the purpose of gaining continued support and expanding the VITA program.
  • Identifies, communicates, and implements, through collaboration with the financial mobility team, new VITA site locations, partner recruitment outreach, and best practice training procedures for the Middle Tennessee Region.
  • Provides post-season tax clinics from May to October to maintain volunteer engagement and assist taxpayers.
  • Works with the VITA team to develop VITA volunteer and client marketing to distribute to the Middle Tennessee Region.
  • Ensures the UWGN directly managed VITA Site location appropriately meets the needs of the clients, volunteers, and program’s requirements.


  • Education:
    • Bachelor’s Degree in social work, business, finance, or related field; or 4 years relevant experience
  • Experience:
    • Program management (VITA preferred)
    • Volunteer Management
    • Tax preparation
    • Working with and engaging nonprofit organization leadership committees
    • Grant implementation
  • Skills:
    • Written, oral, and technological communication
    • Ability to relate to people of varied economic, racial, ethnic & religious backgrounds
    • Proficiency with Microsoft Office products, especially Outlook, Word, and Excel
  • Miscellaneous:
    • A valid driver’s license & proof of insurance


  • Mission Driven: Focuses on needs and aspirations of the community by telling the “United Way story” to help others understand the importance of volunteer, advocate, and give.
  • Effective Communication: Ability to collaborate and effectively communicate through oral, written and technological means; actively listening, collaborating and expressing oneself clearly, to ensure those that need specific information acquire it; plan and deliver communication that makes an impact and persuades the audience; gives positive and encouraging recognition to those that have contributed.
  • Relationship Management: Builds relationships internally and externally through communication efforts with external funders, corporate partners, individual donors, community members, and organizational stakeholders in efforts to generate enthusiasm of UWGN’s work; demonstrates credibility in all interactions; and demonstrates the ability to effectively build a network of contacts by understanding what motivates individuals and organizations to grow and sustain funding.
  • Outcome Motivated: Creates and maintains high performance standards that capitalize on opportunities to build support for Education, Financial Stability and Health by developing relationships that drive results.
  • Problem Solving/Critical Thinking: Differentiates between when supervisory input is needed and when it is not; identifies opportunities and develops plans to execute; Identifies problems, gathers facts and appropriate resources to resolve issues.
  • Brand Advocate: Conducts themselves in a manner that promotes integrity, trust and strong ethics, in order to protect the reputation and results of UWGN.
  • Initiative and Creativity: Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision.
  • Stress Tolerance: Ability to manage stress levels while under strict deadlines by preparing for problems and opportunities in advance; ensure all programs have the materials and volunteers that are needed to ensure the program runs smoothly; ability to remain flexible.
  • Team Player: Works cooperatively and collaboratively with others to achieve collective goals; shows commitment to the teams purpose and goals by providing members critical information that helps drive success; works effectively with different personalities across a variety of social and professional situations.

Environmental Conditions and Physical Demands:

  • Required to work some nights and weekends- primarily January through the end of tax season, however occasionally throughout the year as well.
  • Requires the employee to work externally in the community. This may require the picking up, transporting, and delivering supplies throughout Middle Tennessee. This requires the employee to be able to drive to different locations.
  • Employee must occasionally lift and/or move up to 40 pounds. The employee is required to stand, walk, climb, and balance.
  • Manual dexterity sufficient to reach/handle items and work with the fingers and perform repetitive hand/wrist motions.
  • Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply, please visit this site, create an account and submit your application for consideration.

We’re committed to fostering an inclusive work environment.

UWGN is an equal opportunity employer and is committed to the principle of inclusion. We therefore:

  • Value, champion and embrace diversity, equity, inclusion and respect in all aspects of our culture
  • Refuse to engage in or tolerate any other form of discrimination or harassment
  • Strive to incorporate practices that intentionally build and enhance a workforce that reflects the diversity of our region
  • Uphold our commitment to be an equal opportunity employer that is fully inclusive without regard to race, color, religion, creed, age, sex, national origin or ancestry, marital status, veteran status, sexual orientation or status as a qualified disabled or handicapped individual
  • Seek opportunities to foster strong relationships, a sense of community and a positive workplace culture in which every member feels valued, supported and appreciated

Transparency in Coverage Rule: https://www.cigna.com/legal/compliance/machine-readable-files
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.