careers
United Way of Greater Nashville is fueled by more than 100 talented individuals who share a passion for making a difference in our community. We are a diverse group of people, all with varying skills and backgrounds, who work together to support and accelerate the mission of United Way. Our team members are empowered with a sense of autonomy and trust to get the job done, but we also know that we’re at our best when we’re working collaboratively and challenging each other.

Work With Us:

There are a lot of great reasons to work at United Way, but here are just a few highlights (did we mention our generous time off?):

  • We trust our people; they have autonomy in accomplishing our shared goals.
  • We have a flexible and collaborative culture.
  • We advocate for our team members’ growth.
  • We celebrate our individual and collective wins.
  • We invest in our people’s personal and professional well-being.
  • We have fun together; just because we do serious work, doesn’t mean we’re serious all the time.
  • It’s our job to make people’s lives better, which is pretty cool.

Our Benefits:

We offer competitive salaries and a comprehensive benefits package that includes:

  • Health insurance inclusive of medical, dental and voluntary vision benefits
  • Retirement Planning through a 403(b) match
  • Generous vacation, sick and holiday paid time off
  • And much more

No matter what our individual responsibilities may be, we are all focused on our core values of building community, raising funds and creating change. Learn more about our Mission, Vision and Guiding Principles.

Office Administrator, Financial Mobility

Position Summary:
The Financial Mobility Office Administrator contributes to the efforts of United Way of Greater Nashville (UWGN) by performing administrative support to both the Financial Empowerment Center (FEC) and Volunteer Income Tax Assistance (VITA) teams to ensure both staff and client success. This position is responsible for being the first point of contact for clients and stakeholders of UWGN’s Financial Mobility direct services, scheduling appointments for FEC counselors, providing referrals to ensure community members receive the services to meet their financial needs, and providing administrative assistance to VITA staff, volunteers, and stakeholders. The work of the Financial Mobility Office Admin helps both programs function efficiently to fulfill UWGN’s mission: to unite the community and mobilize resource so that every child, individual, and family thrives.

Essential Functions: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Administrative Support

  • Welcomes guests, volunteers, stakeholders, and clients to the Financial Empowerment Center by greeting them, in person or on the telephone; answering or directing inquiries to create a hospitable environment
  • Receives and promptly acts on all appointment requests, referrals and reschedules
  • Enrolls potential clients in the FECBOT database, maintains contact records, and schedules clients in both the FECBOT database and counselor Outlook calendars
  • Analyzes client needs to properly schedule and identify the counselor who is a best fit to meet their needs
  • Reports regularly on call volume, referral rates, contact with clients and no-show rates
  • Stays up to date on most frequent and useful outside referral partner programs and communicates these resources regularly with financial counselors
  • Periodically assists with data cleaning efforts in the database
  • Organizes supplies throughout the building to enable staff to locate needed items quickly
  • Initiates the process for check requests to ensure supplies are stocked and that team members have the resources and tools necessary to perform their responsibilities
  • Prepares conference room and other areas for training, meetings, and events
  • Initiates building maintenance and technology work order process with FEC building management, UWGN, third-party vendors, and Metro General Services to allow the FEC site to maintain peak productivity
  • Annually certifies for VITA tax preparation
  • Works towards content mastery and ability to troubleshoot client tax issues
  • Answers VITA main phone number fielding appropriate requests themselves and forwarding when appropriate, either for client-level or program-level questions
  • Assists with implementation of Virtual VITA platform
  • Maintains equipment records before, during and at the completion of tax season
  • Attends and records notes for both FEC and VITA team meetings
  • Assists FEC and VITA staff with administrative tasks, as requested

Qualifications:

  • Education:
    • High School Diploma or G.E.D equivalent
    • Associates Degree preferred
  • Experience:
    • Administrative office support, customer service, or social work: 2 years
  • Skills:
    • Fluency in Spanish preferred
    • Basic computing and data management skills
      • Is responsible for maintaining multiple team member’s calendars
    • Multi-line phone skills
    • Proficiency with Microsoft Office products, especially Outlook, Word, Excel, and Publisher
    • Organization
    • Excellent written and verbal communication

Competencies:

  • Mission Driven: Focuses on needs and aspirations of the community by telling the “United Way story” to help others understand the importance of volunteering, advocating, and giving as well as encourage client participation in the areas of Education, Financial Mobility, and Health programs. This is in order to create a community where individuals, families and neighborhoods thrive.
  • Relationship Management: Builds relationships with all external funders, corporate partners, individual donors, community members, vendors, and organization stakeholders in efforts to grow and sustain funding; demonstrates credibility in all interactions and demonstrates the ability to effectively build a network of contacts.
  • Effective Communication: Ability to effectively communicate through oral, written and technological means; actively listening and expressing oneself clearly, to ensure those that need specific information acquire it and to prevent extra work from being performed because of lack of departmental communication.
  • Brand Advocate: Conducts oneself in a manner that promotes integrity, trust, and strong ethics, in order to protect the reputation and results of UWGN.
  • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas; ensures all information is concise, complete, and accurate; follows detailed procedures; organizes, monitors, and maintains all system processes carefully.
  • Ability to Multi-task: Ability to manage multiple projects simultaneously; requires knowledge of time management and setting priorities.
  • Team Player: Works cooperatively and collaboratively with others to achieve collective goal; shows commitment to the teams’ purpose and goals by providing members critical information that helps drive success; works effectively with different personalities across a variety of social and professional situations.

Environmental Conditions and Physical Demands:

  • Employee must occasionally lift and/or move up to 20 pounds. The employee is required to stand, walk, climb and balance.
  • Employee spends a majority of time seated with phone headset; working at a desk in front of a computer monitor. Manual dexterity sufficient to reach/handle items and work with the fingers.
  • Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.
  • This position is off site from UWGN’s campus. This position is required to attend meetings at UWGN home campus as scheduled

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please click here to submit your application for consideration.

Internship: 2-1-1 Resource Database Support

Intern Summary:
Contributes to the efforts of United Way of Greater Nashville (UWGN) by supporting the 2-1-1 program so that UWGN continues to serve the local community by connecting callers to the necessary resources to meet their needs. The intern will assist with ensuring the consistency and accuracy of the 2-1-1 database.

This internship will provide:

  • Knowledge of UWGN’s culture, vision and mission statement
  • A broader perspective on how UWGN/2-1-1 serves the community
  • The opportunity to acquire specific skills that are needed to achieve professional goals
  • Hands-on work experience in the non-profit field

Responsibilities:

  • Researches, gathers and analyzes information about organizations and community services using print literature, the Internet, telephone interviews, site visits and community forums to ensure data integrity
  • Narrows down information collected into key points and inputs the entry or series of entries that accurately reflect the organization’s structure and services to provide accurate referrals
  • Contacts agencies to add, update, and remove resources to ensure the accuracy of the database
  • Develops working relationships with agency staff from government, nonprofit and for-profit organizations to assist in maintaining awareness of and support for the resource database and to ensure that UWGN is promptly notified of changes to the services or structure of the organization

Ideal candidate will have high energy, the drive to succeed and will fit the following profile:

  • Available 2 to 3 days a week between the hours of 8:00 am – 4:30 pm. Schedules can be flexible.
  • Strong interpersonal, communication and problem-solving skills
  • Proficient with Microsoft Office
  • A personal computer and access to the internet
  • A valid driver’s license and proof of insurance

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please email resumes to LaKelia Lovan for consideration.

Associate Director, Education

Position Summary:
The Associate Director, Education contributes to the efforts of United Way of Greater Nashville (UWGN) by providing leadership, strategy, and vision for education initiatives within Community Impact to ensure children succeed social emotionally and academically, and teachers, families, and communities thrive. This position is integral in forming and strengthening key organizational partnerships to advance UWGN’s mission of supporting communities through education, listening channels, and empowerment. The Associate Director, Education is responsible for ensuring all education initiatives achieve the scaling of presence and impact within the community and agency partners are supported through the community impact funding allocations process with fidelity, consistent and clear communication, and connection.

Essential Functions: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Leadership, Strategic Planning and Budgeting

  • Work with Director, Education to develop a vision and strategic plan for education initiatives which outline the strategies, tactics, systems, and resources necessary to achieve desired outcomes
  • Collaborate with the Director, Education to develop strategic plan for education initiatives to ensure that UWGN can successfully fulfill and sustain its mission into the future
  • Ensures a strong return on investment to volunteers, advocates, and donors through continuous educational gains and strengthening partnerships.
  • Supervise, manage, and support education initiative managers to ensure the team has knowledge and resources needed to achieve program-level, departmental, and organizational goals.
  • Work with Director, Education to ensure community impact funding allocations process is executed with fidelity, delivers consistent and clear communication, and maintains strong connection and relationship with agency partners.
  • Oversee and operate within the financial budget for education initiatives to ensure the financial stability of the organization
  • Support workplace engagement and marketing to communicate the impact of education initiatives to the community and inspire volunteering, building advocates and ambassadors, and increased giving
  • Works to identify and secure grant funding for education initiatives using new and existing resources.
  • Stay abreast of best practices, current research, and policy across the early education continuum.
  • Represent UWGN at community tables as appropriate and determined by Director, Education.
  • Provide leadership to the education team in the absence and at the request of the Director, Education.

Partnership, Network and Professional Development

  • Develop and maintain positive relationships with community stakeholders to advance the work of UWGN’s education initiatives and other education related bodies of work.
  • Provide direction and support to partner organizations and key community stakeholders in aligning their work to the common agenda.
  • Build partnerships that advance UWGN’s goals, increase resources, knowledge, and revenue within the education focus area and positions UWGN to increase its presence and impact in the community.
  • Coordinate with other communities to maintain a full understanding of the current landscape of local, regional and national activities in early education and education to inform the local approach to and investment in education initiatives and community partners.

Qualifications:

  • Education:
    • Bachelor’s degree or higher in early childhood, education, human development, public policy, public administration or a related field.
  • Experience:
    • Knowledge of and experience in early care and education (birth to third grade preferred) programs and systems.
    • Leadership skills and experience, including managing teams, volunteer programs or community-based initiatives involving different disciplines, experiences and interests.
    • Collecting, analyzing, and using data to inform planning, implementation, and evaluation.
    • Experience developing and implementing complex strategic plans.
    • Experience with development of funding proposals.
    • Stakeholder engagement and relationship building with community partners.
  • Skills:
    • Demonstrate understanding of and commitment to issues of equity, diversity, and cultural competence in early childhood system building.
    • Excellent communications skills, including meeting facilitation, public speaking and presentation skills, and writing skills.
    • Handle and prioritize multiple activities with flexibility to respond to changing circumstances or priorities.
    • Set priorities and support teams in their management of multiple projects and recommend an effective course of action.
    • Strong decision-making skills with use of good judgement in recognizing scope of authority.
    • Proficient computer skills in Microsoft Word, Excel, Outlook, PowerPoint, and the internet.

Competencies:

  • Relationship Management: Builds relationships internally and externally with organizational stakeholders in efforts to grow and sustain enthusiasm of UWGN’s work; demonstrates credibility in all interactions; listens effectively, considers the perspective of others and approaches problem solving thoughtfully and from a position of partnership.
  • Effective Communication: Ability to effectively communicate through oral, written and technological means; actively listening, collaborating, and expressing oneself clearly, to ensure those that need specific information acquire it; plan and deliver communication that makes an impact and persuades the audience; gives positive and encouraging recognition to those that have contributed.
  • Outcome Motivated: Creates and maintains high performance standards that capitalize on opportunities to build support for early education work by developing relationships that drive results.
  • Strategy and Planning: Works with Director, Education to develop long-term strategies for UWGN Initiatives that are aligned with UWGNs mission, vision and strategic plan, areas of work led by the education team, and data-informed community need.
  • Leadership and Navigation: Exhibits behaviors consistent with organizational culture, fosters collaboration, understands the most effective and efficient way to accomplish tasks and achieve results within the parameters of processes, systems, and policies.
  • Program Knowledge: Demonstrates knowledge of techniques, research, skills, procedures, best practices, and resources in the early education field to become a subject matter expert; applies knowledge to provide strategic leadership to the education team, identify issues and internal problems, and continuously improve programs; works to continue to develop professionally and increase knowledge and skills.
  • Stress Tolerance: Displays emotional resilience and the ability to withstand pressure on an on-going basis; Deals with difficult situations while maintaining performance; Seeks support from others when necessary and uses appropriate coping techniques.

Environmental Conditions and Physical Demands:

  • Employee must occasionally lift and/or move up to 10 pounds. The employee is required to stand, walk, climb and balance.
  • Employee spends a time seated; working at a desk in front of a computer monitor. Manual dexterity sufficient to reach/handle items and work with the fingers.
  • Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please send cover letter and resume to angela.ferguson@unitedwaygn.org for consideration.

Associate Director, Leadership Donor Engagement

Position Summary:
The Associate Director, Leadership Donor Engagement, contributes to the efforts of United Way of Greater Nashville (UWGN) by stewarding current leadership donors and building a strong pipeline for both increased gifts and new leadership donors. This position is responsible for the strategic direction of affinity groups and will work alongside the Senior Director of Donor Engagement to support stewardship of our most generous donors, members of the Tocqueville Society Alpha Chapter.

Essential Functions: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Responsibilities:

  • Identifies and solicits prospective leadership donors to increase awareness of the work of UWGN with the intention of securing additional revenues. Expectation for this role is to spend most of employee’s time “in the field” with donors and to take initiative to set up these interactions.
  • Manages a portfolio of donors giving between $2,500-$9,999 (3,000+) Responsible for stewardship of this group to strengthen relationships with these donors. Must have the ability to prioritize the stewardship of this group in a way that will best support UWGN.
  • Utilizes donor research tools to identify prospective donors for stewardship.
  • Provides strategic direction for United Way Affinity Groups: Young Leaders Society and Patricia Hart Society.
  • Manages the Donor and Affinity coordinator in their work planning, organizing, and overseeing United Way affinity groups, events, and/or programs to help ensure all events are exceptionally executed and meet the expectations of the organization and external stakeholders.
  • Solicits corporate sponsorship opportunities for affinity group events.
  • Partners with the Senior Director of Donor Engagement to steward leadership donors up the giving pipeline to Tocqueville Society membership levels.
  • Communicates with the UWGN Community Impact and Marketing Departments on areas for collaboration to develop materials that ensure campaign success.
  • Has a strong passion for fulfilling the UWGN mission of seeing all thrive. The expectation for this role is a strong curiosity about the community conditions that United Way works to address and to stay abreast on current events that effect those conditions.

Qualifications:

  • Education:
    • Bachelor’s degree in Business or Marketing or related field
  • Experience:
    • Individual Fundraising: 5 years
    • Project Management
    • Public Speaking
    • Familiarity and experience with donor research tools
  • Skills:
    • Strong comfort level and background working with C-Suite and community leaders.
    • Strong communication and presentation skills.
    • Strong decision-making skills
    • Strong ability to work independently
    • Recognizes the importance and advantages of teamwork
    • Written, verbal, and technological communication
    • Ability to build reports in Excel
    • Proficiency with all Microsoft Office products
  • Additional:
    • A valid Driver’s License & proof of insurance

Competencies:

  • Mission Driven: Focuses on needs and aspirations of the community by telling the “United Way story” to help others understand the value of United Way.
  • Relationship Management: Builds relationships internally and externally through communication efforts with external funders, corporate partners, individual donors, community members, and organizational stakeholders in efforts to generate enthusiasm of UWGN’s work; demonstrates credibility in all interactions; and demonstrates the ability to effectively build a network of contacts by understanding what motivates individuals and organizations to grow and sustain funding.
  • Ability to Multi-task: Proficient in managing multiple projects simultaneously; requires knowledge of time management, setting priorities, and managing project plans.
  • Problem Solving/Critical Thinking: Differentiates between when supervisory input is needed and when it is not; identifies opportunities and develops plans to execute; Identifies problems, gathers facts and appropriate resources to resolve issues.
  • Outcome Motivated: Creates and maintains high performance standards that capitalize on opportunities to build support for outcomes supported by UWGN by developing relationships that drive results.
  • Effective Communication: Ability to effectively communicate through oral, written and technological means; actively listens and expresses oneself clearly, to ensure those that need specific information acquire it; plans and delivers communication that makes an impact and persuades the audience.
  • Stress Tolerance: This position has seasons that are busier than others and requires the ability to manage stress levels while under strict deadlines by preparing for problems and opportunities in advance. Ensures all programs have the materials and volunteers that are needed so events runs smoothly. Ability to remain flexible.
  • Brand Advocate: Conducts themself in a manner that promotes integrity, trust and strong ethics, in order to protect the reputation and results of UWGN.

Environmental Conditions and Physical Demands:

  • Employee must occasionally lift and/or move up to 15 pounds. The employee is required to stand, walk, climb and balance.
  • Employee spends a considerable amount of time seated; working at a desk in front of a computer monitor. Manual dexterity sufficient to reach/handle items and work with the fingers.
  • Employee will be required to work externally to meet with stakeholders, volunteers, and potential investors.
  • For events, standing and walking for long periods of time are required; may lift and carry objects up to 25 lbs.; may climb stairs; may bend, twist, kneel, stoop and reach overhead; may use dolly, shovel, rake, wheelbarrow, hand tools, and power tools; work outdoors at times.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please send cover letter and resume to angela.ferguson@unitedwaygn.org for consideration.

Coordinator, Marketing and Communications

Position Summary:
The Coordinator, Marketing and Communications contributes to the efforts of United Way of Greater Nashville by providing support for all United Way marketing activities including digital marketing, print materials and community outreach efforts. This position works to ensure projects are executed with high-quality and provides superior communications to our constituents and volunteers, with the goal of educating the community on our work and inspiring people to take action.

Essential Functions: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Marketing and Communications Support:

  • Assists with content development, copywriting, project management and support for the Marketing Team
    • Schedules interviews and photo shoots for client, donor and partner agency storytelling campaigns
    • Works collaboratively with Community Impact teams to manage monthly newsletters for specific programs/initiatives
    • Assists with copywriting for event-related marketing materials and collateral
    • Serves as key proofreader on all marketing materials
    • Acts as back-up to Senior Communications Manager for project management tool and email marketing platform
  • Provides support to Marketing Team in support of digital marketing, website content, video production and social media efforts
    • Collaborates with internal departments to identify and draft content for various social media channels
    • Researches and coordinates online posting/sharing of local community content
    • Plans and coordinates social media strategy for the United Way Young Leaders Society
    • Responsible for maintaining and updating organization’s website on WordPress
    • Manages Google Business profiles and captures monthly metrics/insights
    • Generates engaging content for monthly blog posts
    • Assists with video coverage and production for internal programs and United Way events
    • Assists with editing and uploading of podcasts as assigned
  • Supports organization’s experiential marketing and outreach efforts, including representing the organization at local events, festivals, press conferences and community gatherings
    • Researches, organizes and executes UWGN presence at local events
    • Coordinates speaking engagements for UWGN leadership
    • Coordinates volunteer ambassadors and activities at outreach events
    • Maintains inventory of UWGN marketing collateral and outreach materials
  • Supports CMO and Creative Director with administrative duties as assigned
  • Other duties as assigned

Qualifications:

  • Education:
    • Bachelor’s degree in Marketing, Public Relations, Communications, or related field (or equivalent lived experience)
  • Preferred Experience:
    • 2 years of marketing, communications or digital content experience, preferably in a nonprofit setting or 2 years of experience in a marketing/communications support role
    • Working with external stakeholders and volunteers
  • Skills:
    • Oral, written and technological communication
    • Experience with online media scheduling tools such as HootSuite
    • Intermediate understanding of Microsoft Products, specifically Excel, Word, PowerPoint and Outlook
    • MailChimp or similar email marketing platform experience
    • Wrike or similar project management tool experience
    • Basic computing and database management skills
  • Additional:
    • A valid Driver’s License & proof of insurance

Competencies:

  • Relationship Management: Builds relationships with internal staff members to build trust and understanding in soliciting of content for marketing efforts.
  • Ability to Multi-task: Ability to manage multiple projects simultaneously; requires knowledge of time management, setting priorities, and managing project plans.
  • Problem Solving/Critical Thinking: Differentiates between when supervisory input is needed and when it is not; identifies opportunities and develops plans to execute; Identifies problems, gathers facts and appropriate resources to resolve issues.
  • Effective Communication: Ability to effectively communicate through oral, written and technological means; actively listening and expressing oneself clearly, to ensure those that need specific information acquire it; plan and deliver communication that makes an impact and persuades the audience.

Environmental Conditions and Physical Demands:

  • Employee must occasionally lift and/or move up to 15 pounds. The employee is required to stand, walk, climb and balance.
  • Employee spends a considerable amount of time seated; working at a desk in front of a computer monitor. Manual dexterity sufficient to reach/handle items and work with the fingers.
  • Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.
  • For events, standing and walking are required about 25% of the time; may lift and carry objects up to 25 lbs.; may climb stairs; may bend, twist, kneel, stoop and reach overhead; may use dolly, shovel, rake, wheelbarrow, hand tools, and power tools.
  • For large events, driving a truck or van to move supplies may be required.
  • May be required to work externally to meet with stakeholders, volunteers, and potential investors.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please send cover letter and resume to angela.ferguson@unitedwaygn.org for consideration.

Resource Coordinator, 211 Helpline

Position Summary:
The Resource Coordinator, 211 contributes to the efforts of United Way of Greater Nashville (UWGN) by supporting the 2-1-1 program so that UWGN continues to serve the local community by connecting callers to the necessary resources to meet their needs. This position assists the 2-1-1 Senior Manager by ensuring the consistency and accuracy of the 2-1-1 database so that the Contact Center staff can make valid referrals to callers and so that UWGN can continue to make a positive impact on Middle Tennessee’s most vulnerable populations.

Essential Functions: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Primary Roles and Responsibilities:

  • Researches, gathers, and analyzes information about organizations and community services using print literature, the Internet, telephone interviews, site visits and community forums
  • Narrows down information collected into key points and inputs the entry or series of entries that accurately reflect the organization’s structure and services
  • Prepares descriptions about organizations and services for entry into the database utilizing the proper protocols and conforms to national Alliance of Information & Referral Systems (AIRS) standards
  • Utilizes the AIRS/INFO LINE Taxonomy of Human Services, a national classification system for health and human services, to appropriately index database records
  • Contacts agencies annually or as needed to add, update, and remove resources to ensure the accuracy of the database
  • Assists volunteers/interns and the 2-1-1 Senior Manager with restructuring resource records
  • Communicates important database changes and updates to the 2-1-1 Contact Center to make sure that everyone has current and consistent information
  • Responds, investigates, and follows up with 2-1-1 Contact Center regarding changes, questions, and/or concerns about agencies and resources to ensure support for the frontline staff
  • Develops working relationships with agency staff from government, nonprofit and for-profit organizations to assist in maintaining awareness of and support for the resource database and to ensure that UWGN is promptly notified of changes to the services or structure of the organization
  • Represents UWGN’s 2-1-1 Contact Center at community fairs, meetings, and campaign events to promote the services of 2-1-1 to the community
  • Conducts presentations/trainings to community partners on how to utilize the 211 database as well as 211 Counts

Qualifications:

  • Education::
    • Bachelor’s degree
    • 1 or more years of relevant experience (Information & Referral field experience preferred)
    • AIRS Certification required within one year of hire at UWGN expense
  • Experience::
    • Generating reports and analyzing data: 1 year
    • Database entry: 1 year
    • Data collection through interviewing
    • Working with nonprofit organizations
  • Knowledge:
    • Health and Human Services
  • Skills:
    • Research
    • Written, oral, and technological communication
    • Ability to relate to people of varied economic, racial, ethnic & religious backgrounds
    • Proficiency with Microsoft Office products, especially Excel
  • Miscellaneous:
    • A valid driver’s license & proof of insurance

Competencies:

  • Mission Driven: Focuses on needs and aspirations of the community by telling the “United Way story” to help others understand the importance of volunteering, advocating, and giving
  • Effective Communication: Ability to collaborate and effectively communicate through oral, written and technological means; actively listening, collaborating and expressing oneself clearly, to ensure those that need specific information acquire it; plan and deliver communication that makes an impact and persuades the audience; gives positive and encouraging recognition to those that have contributed
  • Outcome Motivated: Creates and maintains high performance standards that capitalize on opportunities to build support for Education, Financial Stability and Health by developing relationships that drive results
  • Brand Advocate: Conducts themselves in a manner that promotes integrity, trust and strong ethics, in order to protect the reputation and results of UWGN
  • Initiative and Creativity: Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision
  • Team Player: Works cooperatively and collaboratively with others to achieve collective goals; shows commitment to the teams’ purpose and goals by providing members critical information that helps drive success; works effectively with different personalities across a variety of social and professional situations
  • Ability to Multi-task: Ability to manage multiple projects simultaneously; requires knowledge of time management, setting priorities, and managing project plans
  • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas; ensures all information is concise, complete, and accurate; follows detailed procedures; organizes, monitors, and maintains all system processes carefully

Environmental Conditions and Physical Demands:

  • Employee spends a lot of time seated; working at a desk in front of a computer monitor.
  • Employee will be required to stand for long periods of time during outreach and trainings.
  • Requires the employee to work externally in the community at times. This requires the employee to be able to drive to different locations.
  • Employee must occasionally lift and/or move up to 20 pounds. The employee is required to stand, walk, climb, and balance.
  • Manual dexterity sufficient to reach/handle items and work with the fingers and perform
  • Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please send cover letter and resume to angela.ferguson@unitedwaygn.org for consideration.

Account Manager, Workplace Engagement

Position Summary:
The Account Manager contributes to the efforts of United Way of Greater Nashville by building relationships through year-round engagement with investors, partners, advocates and volunteers to increase funding for UWGN’s programs, which allows UWGN to continue its mission.   

Essential Functions:
The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Account Management Tasks:

    • Plan, develop and execute successful workplace fundraising campaigns within Nashville corporations with the purpose of increasing campaign revenue and building a sustainable pipeline of giving.
    • Develop and deliver your United Way elevator pitch based on the needs within your workplace portfolio.
    • Work collaboratively with other United Way departments.
    • Research current and potential donors to retain and grow revenue.
    • Strategically align corporate partners with United Way in a way that fits their corporate social responsibility needs.
    • Create, manage and improve all aspects of the campaign; plan for each individual account and document the process.
    • Promote and motivate individuals within your portfolio to participate in volunteer opportunities and organization events.
    • Identify and sell additional product offerings such as Philanthropy Cloud, corporate sponsorships, corporate gifts and any additional products as they are incorporated into the workplace.
    • Be flexible to attend potential early/late campaign events and meetings.
    • Be flexible to attend ad-hoc campaign events based on the company needs.
    • Deliver presentations to explain who United Way is, what United Way does and how United Way creates an impact in the community.
    • Project management across entire portfolio to ensure the success of those accounts.

 

Qualifications:

  • Education:
    • Bachelor’s degree in related field or 3-5 years equivalent business, sales or nonprofit development experience
  • Experience:
    • Sales: 2 years
    • Fundraising
    • Project Management
    • Public Speaking
  • Skills:
    • Deliver a dynamic message
    • Work well in a team environment
    • Obtain knowledge of a process and execute the strategy
    • Written, verbal and technological communication
    • Proficiency with all Microsoft Office products

Competencies:

  • Brand Advocate: Conducts themselves in a manner that promotes integrity, trust and strong ethics, to protect the reputation and results of UWGN
  • Mission Driven: Focuses on needs and aspirations of the community by telling the “United Way story” to help others understand the importance of volunteer, advocate and give
  • Relationship Management:  Builds relationships internally and externally through communication efforts with external funders, corporate partners, individual donors, community members, and organizational stakeholders in efforts to generate enthusiasm of UWGN’s work; demonstrates credibility in all interactions; and demonstrates the ability to effectively build a network of contacts by understanding what motivates individuals and organizations to grow and sustain funding
  • Outcome Motivated: Creates and maintains high performance standards that capitalize on opportunities to build support for Finance, Health and Education, by developing relationships that drive results
  • Effective Communication: Ability to effectively communicate through oral, written and technological means; actively listening and expressing oneself clearly, to ensure those that need specific information acquire it; plan and deliver communication that makes an impact and persuades the audience.
  • Ability to Multi-task: Ability to manage multiple projects simultaneously; requires knowledge of time management, setting priorities, and managing project plans
  • Initiative and Self-motivation: Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision.
  • Stress Tolerance: Displays emotional resilience and the ability to withstand pressure on an on-going basis; Deals with difficult situations while maintaining performance; Seeks support from others when necessary and uses appropriate coping techniques
  • Team Work: Works collaboratively with other to achieve goals and objectives; continually tries to improve team effectiveness; hold self and others accountable for team performance; motivates and encourages all members to work together in order to achieve maximum results; Supports group decisions and puts group goals ahead of own goals; effectively interacts with others

Environmental Conditions and Physical Demands:

  • Employee must occasionally lift and/or move up to 30 pounds. The employee is required to stand, walk, climb and balance.
  • Employee spends a majority of time seated, working in front of a computer monitor.  Manual dexterity sufficient to reach/handle items and work with the fingers.
  • Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.
  • This position is currently a hybrid role (3 days in the office, 2 days work from home/week)

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please send cover letter and resume to angela.ferguson@unitedwaygn.org for consideration.

We’re committed to fostering an inclusive work environment.

UWGN is an equal opportunity employer and is committed to the principle of inclusion. We therefore:
 

  • Value, champion and embrace diversity, equity, inclusion and respect in all aspects of our culture
  • Refuse to engage in or tolerate any other form of discrimination or harassment
  • Strive to incorporate practices that intentionally build and enhance a workforce that reflects the diversity of our region
  • Uphold our commitment to be an equal opportunity employer that is fully inclusive without regard to race, color, religion, creed, age, sex, national origin or ancestry, marital status, veteran status, sexual orientation or status as a qualified disabled or handicapped individual
  • Seek opportunities to foster strong relationships, a sense of community and a positive workplace culture in which every member feels valued, supported and appreciated