Intern Summary:
Contributes to the efforts of United Way of Greater Nashville (UWGN) by supporting the 2-1-1 program so that UWGN continues to serve the local community by connecting callers to the necessary resources to meet their needs. The intern will assist with ensuring the consistency and accuracy of the 2-1-1 database.

This internship will provide:

• Knowledge of UWGN’s culture, vision and mission statement
• A broader perspective on how UWGN/2-1-1 serves the community
• The opportunity to acquire specific skills that are needed to achieve professional goals
• Hands-on work experience in the non-profit field

Responsibilities:

• Researches, gathers and analyzes information about organizations and community services using print literature, the Internet, telephone interviews, site visits and community forums to ensure data integrity
• Narrows down information collected into key points and inputs the entry or series of entries that accurately reflect the organization’s structure and services to provide accurate referrals
• Contacts agencies to add, update, and remove resources to ensure the accuracy of the database
• Develops working relationships with agency staff from government, nonprofit and for-profit organizations to assist in maintaining awareness of and support for the resource database and to ensure that UWGN is promptly notified of changes to the services or structure of the organization

Ideal candidate will have high energy, the drive to succeed and will fit the following profile:

• Available 2 to 3 days a week between the hours of 8:00 am – 4:30 pm. Schedules can be flexible.
• Strong interpersonal, communication and problem-solving skills
• Proficient with Microsoft Office
• A personal computer and access to the internet
• A valid driver’s license and proof of insurance

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please email resumes to LaKelia Lovan for consideration.

Position Summary:
The Manager, 2-Gen Services contributes to the efforts of United Way of Greater Nashville (United Way) by providing leadership and mentoring around the integration of wraparound services and supports throughout The Family Collective (TFC). This person monitors progress towards outcomes, identifies resources to support partner and client success, and helps to enhance integration of wraparound services and supports across The Family Collective. This position helps families move closer to the United Way Mission: to create a community where individuals, families, and neighborhoods thrive

Essential Functions: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Program Leadership

• Works in collaboration with United Way team to ensure partners have the wraparound services and supports knowledge and resources needed to achieve goals
• Supports efforts to ensure effective implementation and utilization of TFC-funded wraparound services
• Facilitates collaborative discussions with partners that enhance and shape the integration of wraparound services across the network including facilitating communities of practice
• In coordination with Manager of Client Care, provides case consultation and care planning with family coaches and wraparound providers as needed to ensure coordination across wraparound services
• In coordination with Manager of Client Care, researches best practices and supports implementation of solutions to improve client outcomes such as permanent housing, enrollment or completion of higher education, increasing financial literacy, and referrals to community resources
• Monitors and supports efforts to improve outcomes as it relates to client goals and wraparound supports – including housing, employment and adult education, family engagement, mental health, childcare, and financial counseling – for The Family Collective
• Works with Manager of Learning and Communications to lead efforts to establish collaboration with individuals with lived experience that inform the work of TFC

Partnership and Professional Development

• Identifies and facilitates opportunities for partner peer learning and support
• Works with United Way team to create and deliver trainings and other professional development opportunities that enhance the delivery and integration of wraparound services
• Researches best practice practices in delivery of wraparound supports and coordination of a 2-Gen model
• Works with partners to identify and encourage adoption of best practices in program delivery, evaluation, and reporting
• Documents and communicates learnings about partner operations, relationships, risks, opportunities, and promising practices to the United Way team and other relevant stakeholders
• In collaboration with United Way team, develops and maintains collaborative partnerships in TFC’s Middle Tennessee footprint with the purpose of increasing wraparound services and supports available to partners and clients

Administrative Support

• Oversees coordination of referrals between partner agencies including assessing caseload capacity data, managing assessment tools and referral forms, ensuring timely referrals, and identifying opportunities to improve overall system coordination
• Ensures efficient internal and partner communication of oversight activities, guidance, and project updates
• Other duties as assigned

Qualifications:

• Education and Experience:
  • Bachelor’s Degree in Social Work, Psychology or a related field or five years of relevant experience
  • Serving communities navigating trauma and crisis
  • Working with diverse populations
  • Working in coalitions, collective impact, or similar inter-organizational collaborative arrangements (ideal candidate)
  • Implementing Two-Generation approach to social services (ideal candidate)
• Skills:
  • Experience in the social services field working with clients such as social work, counseling, coaching, case management, etc.
  • Ability to identify community resources and explain how to access them
  • Strong written, verbal, and technological communication
  • Relationship cultivation and management
  • Project management
  • Understanding metrics and evaluation
  • Proficiency with basic computing skills and Microsoft Word, Excel, and PowerPoint
• Miscellaneous:
  • Valid Driver’s License and Proof of Insurance

Environmental Conditions and Physical Demands:

• Employee must occasionally lift and/or move up to 30 pounds. The employee is required to stand, walk, climb and balance.
• Employee spends a majority of time seated; working at a desk in front of a computer monitor. Manual dexterity sufficient to reach/handle items and work with the fingers.
• Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please email resumes to Angela Ferguson for consideration.

Position Summary:
The Data Specialist is responsible for providing excellent service to internal and external customers. This individual will initiate and drive completion of projects and create improvement on processes that enhance performance and goals around individual fundraising and revenue reporting. This individual supports and works closely with all members of the Workplace Engagement and Finance team/IT.

Essential Functions: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Data Specialist Tasks

• Identifies and resolves common problems, issues, or concerns with individual and corporate donors.
• Utilizes several database platforms including (but not limited to), ANDAR, Enterprise, eWay and ePledge, for seeking out data on individual and corporate donors.
• Develops measurable solutions in partnership with internal and external stakeholders.
• Analyze trends, areas for growth and potential risks through data analysis on annual campaign.
• Analyzes and maintains donor information to ensure data integrity and accuracy, such as pledge/payment adjustments, demographic data, accounts receivable and credit balance reports, etc.
• Effectively presents information to team and corporate partners as requested.
• Provides accurate reports and meets project deadlines.
• Participates in special projects as needed.
• Other duties as assigned.

Qualifications:

• Education:
  • Bachelor’s Degree in related field or 3 years of equivalent experience in this field
• Experience:
  • 3 years in a data driven position
  • Project Management
  • Proficiency with CRM systems and Microsoft office
• Skills:
  • Ability to manage time and individual schedule
  • Work well in a team environment
  • Obtain knowledge of a process and execute the strategy
  • Written, verbal, and technological communication
  • Ability to be a self-starter
  • Willingness to listen and learn from respective teammates
  • Proficiency with all Microsoft Office products

Competencies:

• Brand Advocate: Conducts themselves in a manner that promotes integrity, trust and strong ethics, to protect the reputation and results of UWGN
• Mission Driven: Focuses on needs and aspirations of the community by telling the “United Way story” to help others understand the importance of volunteer, advocate, and give
• Relationship Management: Builds relationships internally and externally through communication efforts with external funders, corporate partners, individual donors, community members, and organizational stakeholders in efforts to generate enthusiasm of UWGN’s work; demonstrates credibility in all interactions; and demonstrates the ability to effectively build a network of contacts by understanding what motivates individuals and organizations to grow and sustain funding
• Outcome Motivated: Creates and maintains high performance standards that capitalize on opportunities to build support for Finance, Health and Education, by developing relationships that drive results
• Effective Communication: Ability to effectively communicate through oral, written and technological means; actively listening and expressing oneself clearly, to ensure those that need specific information acquire it; plan and deliver communication that makes an impact and persuades the audience.
• Ability to Multi-task: Ability to manage multiple projects simultaneously; requires knowledge of time management, setting priorities, and managing project plans
• Initiative and Self-motivation: Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision.
• Stress Tolerance: Displays emotional resilience and the ability to withstand pressure on an on-going basis; Deals with difficult situations while maintaining performance; Seeks support from others when necessary and uses appropriate coping techniques
• Team Work: Works collaboratively with other to achieve goals and objectives; continually tries to improve team effectiveness; hold self and others accountable for team performance; motivates and encourages all members to work together in order to achieve maximum results; Supports group decisions and puts group goals ahead of own goals; effectively interacts with others

Environmental Conditions and Physical Demands:

• • Employee must occasionally lift and/or move up to 30 pounds. The employee is required to stand, walk, climb and balance.
  • Employee spends a majority of time seated, working in front of a computer monitor. Manual dexterity sufficient to reach/handle items and work with the fingers.
  • Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.
  • **Note** this position is hybrid 3 days in office, 2 day work from home

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please email resumes to Angela Ferguson for consideration.

Position Summary:
Responsible for providing access to academic intervention to students in
1st- 5th grade through community partnerships. Analyze assessment data to improve program and student performance. Assist teachers with training, resources, and classroom support. Assess the Raise Your Hand model within selected schools in addition to manage, recruit, and assign volunteer tutors. This position works closely with Local Education Agencies and Community-based Organizations administrators for out-of-school time tutoring.

Essential Functions: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position. Some evening work and travel to program sites are required.

Performance responsibilities include:

• Work with Principals and coaches to coordinate Raise Your Hand tutoring out-of-school time operations, activities, and services.
• Order student snacks and monitor inventory. Purchase program supplies kits.
• Serve as liaison between instructional / administrative staff and volunteers.
• Recruit, train and manage new and current volunteer tutors.
• Monitor the background check process, payment coupon and verify volunteers background checks are cleared prior to school assignment.
• Conduct daily site visits for relationship building with members.
• Create impact reports for community stakeholders and track volunteer service hours.
• Attend school district meetings, stay abreast of best practices, and advocate for public policy across the elementary and middle grades continuum.
• Manage teacher/tutor weekly schedules and volunteer placements.
• Work with the Academic Manager to confirm all student identification numbers and records are submitted.
• Provide support for supplemental instruction, resources, program handbooks and handouts to volunteers and teachers to achieve goals.
• Analyze and prepare reports from student assessment data as it relates to individual student performance, attendance, and subject improvement.
• Performs other related duties as assigned.

Education and training requirements:

• Bachelor’s degree or higher in education, human resources, business or public administration, or a related field.
• Knowledge and experience in educational programs and systems.
• Leadership skills and experience, including managing volunteers, or community-based initiatives.
• Excellent communications skills, including meeting facilitation, public speaking, presentation skills, and writing skills.
• Experience in stakeholder engagement and relationship building with community partners.
• Strong decision-making skills with use of good judgement in recognizing scope of authority.
• Proficient computer skills in Microsoft Word, Excel, Outlook, PowerPoint, and the internet.

Competencies:

• Perform complex work with speed and accuracy.
• Ability to remain calm and respectful, is an essential skill working with students.
• Empathy to show compassion towards students who struggle with learning and retaining information.
• Practice active listening to help every program member feel heard and valued.
• Problem-solving, the ability to identify a problem and create solutions, contributes to a beneficial tutoring experience for teachers/ volunteers / students.
• Time management with the ability to manage time productively.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please email resumes to Angela Ferguson for consideration.

Position Summary:
The Chief Marketing Officer is responsible for the strategic planning for and integration of brand goals, objectives and strategies as well as for the strategic marketing, communications and public relations for United Way of Greater Nashville.

Essential Functions: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Chief Marketing Officer Tasks
Organizational Leadership

• Participates as a member of the Senior Leadership Team to provide a united, visible, and strong leadership presence across the organization to help instill new thinking, focus and prioritize efforts, operationalize the organization’s strategic plan, and integrate Resource Development and Community Impact.
• Provides support and professional leadership to the CEO, volunteers, Senior Leadership Team, and all staff in:
  • The integration of marketing, impact, investment, evaluation and communications.
  • The development of effective community volunteer recruitment, training, support, retention and recognition practices.
  • The distilling of the complex areas of Community Impact work into effective communications and marketing that move donors to take action.
• Manages and monitors budgets, data analysis, grant compliance and other financial oversight
• Works closely with CEO and Senior Leadership team to manage organization-wide strategic planning process and tracking system
• Provides leadership in developing enhanced cross-functional communications and collaboration
• Routinely interfaces with Chair, Executive Committee, and Board of Trustees

Branding Strategy

• Responsible for the consistent brand-aligned presentation of the organization both internally and externally and across all counties
• Supports marketing needs across UWGN’s full geographic footprint ensuring localized messaging for each county
• Develops an integrated strategic brand management plan tied to the overall strategic objectives of UWGN
• Maintains strong brand standards and messaging
• Conducts regular research on brand awareness and on donor and non-donor insights

Marketing and Communications

• Creates a Marketing Plan that supports the achievement of UWGN Strategic Plan and maintains the integrity of the UWGN brand image
• Maintains ongoing project management system and leads team in creation of compelling marketing collateral, email marketing, website design, social media content and advertising campaigns
• Establishes public relations goals and works with all available media to promote the UWGN message(s) and brand
• Develops an integrated year-round social media strategy and presence
• Develops with Resource Development and Community Impact sponsorship opportunities and material to support co-marketing opportunities
• Helps manage direct response fundraising with Chief Development Officer
• Develops organizational collateral material including videos and fundraising material in collaboration with Development and Impact
• Develops advertising program for traditional and social media outlets
• Serves as key spokesperson for the organization with the President and CEO and appropriate volunteers

Staff Leadership

• Provides goal-setting, visioning, leadership, and strategic direction for marketing staff and volunteers
• Supports and cultivates the professional growth and development of marketing staff
• Directs and manages marketing staff activities. Ensures that team members are invested in team activities and decisions and that the team works together to achieve organizational goals
• Guides, motivates, and participates in the training, professional development, and evaluation of direct and shared reports
• Responsible for accurate and timely completion and/or approval of organizational documents, including but not limited to performance reviews, professional development plans, goals and objectives, timesheets, expense and travel reimbursements, and ongoing documentation of performance accomplishments and areas requiring improvements
• Supervise consultants and volunteers

Acquire and Utilize Knowledge

• Updates skills regularly to enhance knowledge of community needs and resources
• Maintains knowledge of current and evolving community fundraising and investment trends, as well as economic, political, technical, and general trends that may impact community need and resources to respond
• Acquires knowledge of United Way Worldwide system and uses to further local work
• Maintains a support system of leaders across the region, state and the UW system

Communications

• Works with the UW team and volunteers to ensure positive and active communication of the resource development agenda, community impact and investment agenda, events, accomplishments and challenges including written reports
• Engages in community-wide and state-level presentations focused on UW’s mission, vision and community impact and investment agenda

Qualifications:

• Education:
  • Bachelor’s degree plus a minimum of 8 years proven related experience
• Experience:
  • Strong team leadership experience with specific experience managing a mid-size team of talented, self-directed individuals
  • Experience in the United Way System with a deep understanding of the value of fundraising for impactful investing is preferred but not required
  • Project management and supervisory experience
  • Developed technical and analytical skills related to marketing, advertising and public relations
  • Demonstrated ability to increase revenue through implemented strategies and relationship building skills
• Skills:
  • Communications, outreach and advocacy are key components of this position. This individual must exhibit strong interpersonal, oral, presentation, and written communication skills with an ability to relate to a diverse group of individuals or organizations in an effective manner
  • Results driven, innovative, passionate and committed to the mission of UW
  • Ability to provide leadership to, recruit, manage, develop and motivate staff and volunteers
  • Strong computer skills with proficiency in Microsoft Office Suite
  • Strong database management skills, including fundraising software, inputting data, running reports and analyzing results
• Miscellaneous:
  • A valid Driver’s License & proof of insurance

Competencies:

• Mission Driven: Focuses on needs and aspirations of the community by telling the “United Way story” to help others understand the importance of volunteer, advocate, and give
• Effective Communication: Ability to collaborate and effectively communicate through oral, written and technological means; actively listening, collaborating and expressing oneself clearly, to ensure those that need specific information acquire it; plan and deliver communication that makes an impact and persuades the audience; gives positive and encouraging recognition to those that have contributed.
• Relationship Management: Builds relationships internally and externally through communication efforts with external funders, corporate partners, individual donors, community members, and organizational stakeholders in efforts to generate enthusiasm of UWGN’s work; demonstrates credibility in all interactions; and demonstrates the ability to effectively build a network of contacts by understanding what motivates individuals and organizations to grow and sustain funding.
• Outcome Motivated: Creates and maintains high performance standards that capitalize on opportunities to build support for Education, Financial Stability and Health by developing relationships that drive results.
• Brand Advocate: Conducts themselves in a manner that promotes integrity, trust and strong ethics, to protect the reputation and results of UWGN
• Team Player: Works cooperatively and collaboratively with others to achieve collective goals; shows commitment to the team’s purpose and goals by providing members critical information that helps drive success; works effectively with different personalities across a variety of social and professional situations.
• Role Model: Employee is a role model for shared leadership and advocates for collective impact principles and processes.

Environmental Conditions and Physical Demands:

• Employee spends a lot of time seated; working at a desk in front of a computer monitor.
• Employee will be required to stand for long periods of time during outreach and trainings.
• Requires the employee to work externally in the community at times. This requires the employee to be able to drive to different locations.
• Employee must occasionally lift and/or move up to 20 pounds. The employee is required to stand, walk, climb, and balance.
• Manual dexterity sufficient to reach/handle items and work with the fingers and perform repetitive hand/wrist motions.
• Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please email cover letter and resume to Angela Ferguson for consideration.