Position Summary: The Manager, Regional Workforce Collaborative (RWC) plays a central role in advancing the strategies of the RWC by overseeing pilot project implementation, supporting partner coordination, and facilitating communication, evaluation, and learning in partnership with UWGN staff and an external evaluation partner.

This role works across a network of nonprofit, employer, education, and public-sector partners to ensure pilots are executed with fidelity, progress is documented and communicated, and insights are captured to inform adaptation, scaling, and future investment.

This position manages work through influence, facilitation, and project leadership, rather than direct supervision.

Primary Duties & Responsibilities: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Pilot Project Implementation & Coordination

• Support the planning, launch, and day-to-day coordination of RWC pilot projects aligned with the Collaborative’s strategic priorities
• Develop and maintain project plans, timelines, milestones, and deliverables across multiple pilots
• Track implementation progress and flag risks, barriers, and opportunities for course correction
• Serve as the connective tissue between UWGN, pilot partners, and other RWC stakeholders

Communication & Partner Engagement

• Manage regular communication with RWC partners, including meeting coordination, updates, briefs, and shared learning materials
• Prepare clear, accessible summaries of pilot progress, outcomes, and lessons learned for diverse audiences (partners, funders, UWGN leadership)
• Support convenings, working groups, and learning sessions that foster alignment, trust, and shared ownership
• Coordinate with consultants and external partners supporting RWC initiatives

Evaluation, Learning & Continuous Improvement

• Serve as the primary point of coordination with the RWC’s external evaluation and learning partner and lead the qualitative data collection process, continuous improvement design and implementation, and shape the trajectory of evaluation practices for strategy and innovation team
• Support data collection, reporting, analysis and interpretation related to pilot outcomes, implementation quality, and systems-level insights
• Translate evaluation findings into actionable learning for partners and UWGN staff
• Develop high-level literature reviews for pilots and other relevant research
• Help document proof points, promising practices, and implications for scale or policy alignment

Grants & Administrative Support

• Support grant reporting requirements related to RWC pilots, including narrative updates and performance metrics
• Assist with documentation, tracking, and coordination needed to maximize the impact of grant-funded initiatives
• Contribute to sustainability planning by helping surface evidence and stories that support continued investment

Education:
Preferred: Bachelor’s degree or equivalent experience

Qualifications:

Facilitation & Collaboration

• Skilled at convening diverse stakeholders, navigating ambiguity, and supporting productive group work
• Actively listens, synthesizes perspectives, and helps groups move from discussion to action

Learning Orientation

• Curious, reflective, and committed to continuous improvement
• Comfortable using data and feedback to test assumptions and refine approaches

Evaluation & Learning Qualifications

• Experience coordinating with external evaluation or learning partners and serving as a primary point of contact for evaluation-related work
• Demonstrated ability to lead qualitative data collection processes, including interviews, focus groups, partner reflection sessions, and implementation learning activities
• Experience supporting continuous improvement design and implementation, using learning cycles to inform real-time adjustments to pilot strategies and operations
• Ability to synthesize qualitative and quantitative insights into clear findings, lessons learned, and implications for decision-making
• Comfort shaping and strengthening evaluation practices that support strategy, innovation, and learning, including documenting proof points, implementation insights, and early signals of impact
• Familiarity with developmental, formative, or learning-oriented evaluation approaches in complex, multi-partner initiatives is strongly preferred

Communication

• Communicates clearly and persuasively in writing and verbally
• Able to translate complex information into accessible insights

Judgment & Adaptability

• Maintains composure in fast-paced, evolving environments
• Balances structure with flexibility while managing multiple priorities

Organization & Project Management

• Highly organized and self-directed
• Experienced managing multi-partner projects with overlapping timelines and deliverables

Additional Competencies and/or qualifications

• Education or experience with grant management
• Excellent organization skills and attention to detail
• Proficiency in Microsoft Office suite specifically excel
• Strong interpersonal skills and ability to work with diverse groups of people
• Ability to work with diverse constituency and relate to individuals and groups in a manner that will inspire respect and confidence
• Ability to perform with minimal supervision
• Ability to withstand stress and handle numerous assignments simultaneously
• Ability to prioritize work and manage time effectively to meet deadlines
• Valid driver’s license.

Physical Demands: Visual acuity, manual dexterity, hearing, driving, standing, walking, sitting, stooping, bending, lifting, and carrying 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform their essential duties.

Working Conditions:

• Minimum of 37.5 hours per week. Based on campaign schedules, position often requires work beyond traditional hours
• Flexible schedule required during special projects and events
• Work involves frequent interaction with other members of the United Way staff, volunteers, representatives of non-profit agencies and the general public
• Occasional use of personal vehicle (mileage will be reimbursed)
• The employee is required to stand, walk, climb, and balance.
• Manual dexterity sufficient to reach/handle items and work with the fingers and perform repetitive hand/wrist motions.
• Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

Disclaimer: This position description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned by immediate supervisor or volunteer leadership as required. This position description does not constitute a written or implied contract of employment. United Way of the Greater Nashville reserves the right to revise or change the description and specifications as the need arises.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply, please visit this site, create an account and submit your application for consideration.

Position Summary: The VITA Program Coordinator supports the United Way of Greater Nashville (UWGN) Volunteer Income Tax Assistance (VITA) program by assisting with operational, administrative, and volunteer support tasks that help ensure successful delivery of free tax preparation services to low and moderate income households.

Working closely with the Associate Director, Community Outreach & Engagement Manager, and volunteers, the Program Coordinator helps ensure strong site readiness, efficient operations, high quality volunteer support, and positive experiences for taxpayers. The role supports IRS compliance, logistics, data tracking, communications, outreach, and seasonal site operations—contributing to UWGN’s mission of improving financial stability for low to moderate income households.

Primary Duties & Responsibilities: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Program Operations & Site Support

• Prepare, organize, and distribute VITA site supplies, equipment, forms, and marketing materials across Middle Tennessee.
• Support site logistics, including scheduling, confirmation calls, appointment coordination, and on site operational needs.
• Assist with opening/closing procedures at assigned VITA sites and serve as on site support during peak times.
• Completes IRS certification annually at an advanced or higher level and remains current on all IRS requirements and certifications necessary to implement the VITA program.
• Provide customer service support by greeting clients, answering questions, supporting intake, and managing site flow.

Volunteer Coordination & Training Support

• Maintain accurate program records, including volunteer rosters, hours, and certification status (Forms 13615, 13206).
• Support volunteer communications (reminders, scheduling updates, certification guidance).
• Assist with planning and executing volunteer training, including materials preparation, attendance tracking, and logistical support.
• Support volunteer appreciation strategies, morale-building, and seasonal engagement activities.

Data, Reporting & Compliance

• Maintain organized program files, databases, documentation systems, and IRS required compliance materials.
• Assist in compiling seasonal and postseason reporting for grants, audits, and program evaluation.
• Ensure all required documents are collected, stored, and monitored for accuracy and compliance with IRS and UWGN standards.

Administrative & Operational Support

• Support administrative tasks such as scanning, filing, preparing packets, processing materials, and inventory tracking.
• Provide support for VITA inbox communications, ensuring timely responses to volunteers, partners, and taxpayers.
• Assist with processing invoices, check requests, and supply orders as directed.

Outreach, Communications & Partnership Support

• Distribute marketing materials to community partners, libraries, and outreach sites.
• Support community engagement and outreach activities promoting VITA services and volunteer recruitment.
• Assist with special projects, drop off clinics, community events, and off season tax clinics as required.

Education:
Required: High School Diploma or GED/HiSET equivalent. Preferred: Coursework or experience in nonprofit administration, public service, accounting, business, or related fields.

Ability to obtain IRS VITA volunteer certifications (Intake/Quality Review & Standards of Conduct minimum; higher levels encouraged). Training provided.

Qualifications:

Experience

• Experience in community outreach, public engagement, tabling events, or customer service.
• Experience with nonprofit, community development, or human services programs preferred.
• Familiarity with VITA or tax preparation programs is a plus (no certification required).

Knowledge

• Basic understanding of VITA operations, IRS guidelines, and quality review standards.
• Knowledge of financial challenges experienced by low to moderate income households.

Skills

• Strong verbal communication and comfort speaking with community members.
• Ability to build rapport with individuals from varied economic, racial, ethnic, and cultural backgrounds.
• Ability to work independently in the field.
• Reliable transportation to travel throughout Middle Tennessee during tax season.
• Basic knowledge of Microsoft Office products, especially Outlook, Word, and Excel.

Miscellaneous

• Valid Driver’s License and Proof of Insurance

Physical Demands: Visual acuity, manual dexterity, hearing, driving, standing, walking, sitting, stooping, bending, lifting, and carrying 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform their essential duties.

Working Conditions:

• Full time (minimum 37.5 hours/week). Some evenings/weekends required during tax season.
• Frequent interaction with UWGN staff, volunteers, nonprofit partners, and the public.
• Indoor office environment with occasional field-based responsibilities at VITA sites or community events.
• Occasional use of personal vehicle (mileage will be reimbursed)
• The employee is required to stand, walk, climb, and balance.
• Manual dexterity sufficient to reach/handle items and work with the fingers and perform repetitive hand/wrist motions.
• Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.
• Employee is required to travel up to 20% of the time

Disclaimer: This position description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned by immediate supervisor or volunteer leadership as required. This position description does not constitute a written or implied contract of employment. United Way of the Greater Nashville reserves the right to revise or change the description and specifications as the need arises.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply, please visit this site, create an account and submit your application for consideration.

Position Summary: Senior Manager, Volunteer Data Systems, contributes to the efforts of United Way of Greater Nashville (UWGN) by being responsible for the day-to-day configuration, maintenance, and improvement of the Salesforce database and HandsOn Connect CMS. The manager provides external customer service and technological support to community partners who use HandsOn Connect to recruit and manage volunteers. The manager also provides support by evaluating internal processes that improve efficiency for both staff and the overall volunteer user experience. Data collection and analysis for staff are also provided to aid informed decision-making, and measure goals and strategies.

Primary Duties & Responsibilities: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Essentail Functions

• Oversees Hands On’s database and CMS, including user maintenance, data validation, generation of reports and dashboards, creation of new fields and objects, and documentation of customizations made.
• Works with leadership to identify, define, and implement standards of use, proactively seeks solutions to build capacity across the department and between departments, and maintains clean data.
• Work with various departments to use data, technology, and process management to improve functioning
• Works with leadership to optimize the volunteer user experience across various platforms.
• Trains users and grows database use across UWGN, including robust process documentation.
• Process documentation and standard operating procedures management.
• Grant reporting data support
• Works with leadership to integrate Salesforce with other platforms and tools.
• Provides data collection and analysis for Hands On to aid informed decision-making, and measure goals and strategies.
• Website management (content and functionality), both main HON.org site and county expansion sites.
• Primary point of contact with external Salesforce and HandsOn Connect (HOC) teams; including managing data increases in times of disaster.
• In times of disaster, manages volunteer data from multiple sources, supports cross-system data flow, and conducts data entry in fast-paced environment.
• Other duties as assigned.

Hands On Team Functions (marginal)

• Provide volunteer leadership and support for disaster response activities, corporate projects and special events, as needed
  • Understand and prepare for your unique team role in times of disaster, support community preparedness efforts, and participate in disaster response activities
  • Collaborate on the creation of promotional and storytelling content
  • Participate in staff team-building and professional development activities

Education:
Preferred: Bachelor’s degree or equivalent experience

Qualifications:

• High degree of proficiency in using cloud-based database systems, familiarity with Salesforce or other CRMs required.
• Motivated learner with relentless curiosity, excited to deep-dive and understand the inner workings of Hands On’s technology platforms.
• Intermediate excel skills for data analysis (pivot tables, lookup formulas, etc).
• Meticulous attention to detail with the ability to effectively prioritize tasks and projects with competing deadlines.
• Superior capacity to troubleshoot and problem solve.
• Excellent interpersonal, verbal, and written communication skills, with the ability to build relationships and provide exceptional customer service.
• Interest or experience in project and/or program management.
• A valid driver’s license and proof of insurance

Physical Demands: Visual acuity, manual dexterity, hearing, driving, standing, walking, sitting, stooping, bending, lifting, and carrying 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform their essential duties.

Working Conditions:

• Minimum of 37.5 hours per week. Based on project and event schedules, position often requires work beyond traditional hours
• Flexible schedule required during disaster response, special projects and events
• Work involves frequent interaction with other members of the United Way staff, volunteers, representatives of non-profit agencies and the general public
• Occasional use of personal vehicle (mileage will be reimbursed)
• The employee is required to stand, walk, climb, and balance.
• Manual dexterity sufficient to reach/handle items and work with the fingers and perform repetitive hand/wrist motions.
• Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

Disclaimer: This position description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned by immediate supervisor or volunteer leadership as required. This position description does not constitute a written or implied contract of employment. United Way of the Greater Nashville reserves the right to revise or change the description and specifications as the need arises.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply, please visit this site, create an account and submit your application for consideration.

Position Summary: The Regional Manager of SNAP E&T-East TN contributes to the efforts of United Way of Greater Nashville by supporting the Associate Director, Economic Mobility-SNAP E&T, and the Director, Financial & Economic Mobility in identifying and fostering relationships with community partners within its respective region. The responsibilities include, but are not limited to onboarding, implementing, overseeing, assessing, and monitoring the SNAP Employment & Training (E&T) subcontractors who help eligible participants achieve their vocational goals and increase self-sufficiency through education, skills training, and supportive services. This position is responsible for ensuring subcontracts are executed and maintained as outlined, helping identify the gaps, barriers, and challenges within the community for the advancement of economic mobility.

Primary Duties & Responsibilities: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

• Develops and maintains collaborative partnerships and contractual agreements within their respective region to reach more individuals and families eligible for workforce development, job skills training, and education.
• Oversees and monitors, in cooperation with the Associate Director and the Director, the SNAP E&T funding in order to ensure all federal, state, and local requirements and contractual guidelines are met.
• Participates in meetings to encourage information sharing so that all involved are of one accord.
• Serves as a liaison between the United Way of Greater Nashville and community partners within the respective region.
• Attends and participates in regional stakeholder meetings and bi-annual statewide meetings in order to evaluate the impact of the program and to ensure goals and objectives are met to meet funding requirements.
• Builds and preserves positive relationships with key community stakeholders, partner agencies, and the community for continued program growth and community awareness.
• Develop innovative projects and coordinate activities within community organizations for the purpose of encouraging collaboration for serving the needs of the community through the SNAP E&T program to provide continued program awareness.
• Conducts agency site visits and completes monthly, quarterly, and annual state or federal reports for the Associate Director.

Education:
Preferred: Bachelor’s Degree in Social Work, Research/Planning, Evaluation, Human Services or related field or 5 years relevant experience.

Qualifications:

• Experience:
  • Program management: 3 years (SNAP E&T preferred)
  • Managing federal grants and program planning: 2 years
  • Working in a non-profit environment
  • Community and relationship building
  • Group facilitation and volunteer management
• Knowledge:
  • Workforce development and career pathways
  • Serving diverse populations and income levels
  • Financial services and management
  • Community development
• Skills:
  • Analyzing, understanding, and interpreting research
  • Written, oral, and technological communication
  • Ability to relate to people of varied economic, racial, ethnic & religious backgrounds
  • Proficiency with Microsoft Office products, especially Outlook, Word, and Excel
• Miscellaneous:
  • Valid Driver’s License and Proof of Insurance

Physical Demands: Visual acuity, manual dexterity, hearing, driving, standing, walking, sitting, stooping, bending, lifting, and carrying 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform their essential duties.

Working Conditions:

• Minimum of 37.5 hours per week. Based on campaign schedules, position often requires work beyond traditional hours
• Flexible schedule required during special projects and events
• Work involves frequent interaction with other members of the United Way staff, volunteers, representatives of non-profit agencies and the general public
• Occasional use of personal vehicle (mileage will be reimbursed)
• The employee is required to stand, walk, climb, and balance.
• Manual dexterity sufficient to reach/handle items and work with the fingers and perform repetitive hand/wrist motions.
• Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.
• Employee is required to travel up to 20% of the time

Disclaimer: This position description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned by immediate supervisor or volunteer leadership as required. This position description does not constitute a written or implied contract of employment. United Way of the Greater Nashville reserves the right to revise or change the description and specifications as the need arises.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply, please visit this site, create an account and submit your application for consideration.

Position Summary: Raising Readers Nashville is a collective impact initiative cultivating an environment where all children can grow the reading skills they need to thrive.

The Manager of Special Projects and Partnerships will analyze root conditions affecting early learning, identify relevant research and trends across comparative markets, and convene cross-sector stakeholders to implement city-wide, systems level solutions by incubating innovative solutions, accelerating existing strategies, and championing effective models across four domains: Ready to Read, Education Support, and Family and Caregiver Engagement.

The position will support stakeholders as they translate a common vision for the city into a clear, well-organized action plan that includes defined metrics for evaluation. If successful, the Manager of Special Projects and Partnerships will strengthen the alignment of people, practices, and policies within early literacy systems to ensure that educators are well prepared and supported to teach, families are engaged as co-educators and advocates in the learning process, and children improve their literacy outcomes.

Primary Duties & Responsibilities:

• Work with the Associate Director of RRN and the Director of Education to develop a community-driven implementation plan for system-level strategies, outlining the people, tactics, policies, and resources necessary to achieve shared outcomes with shared accountability.
• Facilitate cross-sector action teams of community leaders. Recruit and convene relevant stakeholders as appropriate throughout their implementation cycle.
• Maintain action team organizational resources such as facilitation guides, project plans, budgets, and other strategy tools.
• Work with the Manager of Operations to ensure operational consistency across RRN strategies, and to coordinate the procurement of outside resources such as contractor support when necessary for teams to achieve their desired outcomes.
• Develop and maintain positive relationships that advanced RRN’s strategies and United of Greater Nashville’s broader goals within the education focus area.
• Ensure that strategic implementation of high-level, systems-oriented strategies aligns with best practices, current research, and emergent policy related to early learning.
• Resource participating partners with professional development and capacity building opportunities to ensure that all thought partners have high quality, accessible, and relevant materials throughout the implementation process.
• Collaborate with the Senior Director of Strategy and Innovation to track and evaluate progress towards high levels, system-oriented solutions designed to address root conditions affecting student literacy so that United Way of Greater Nashville successfully fulfill its mission as the backbone agency.
• Advance United Way’s visibility in education initiatives by representing the agency as a leader in early learning.
• Work collaboratively across the various internal departments to communicate the work of Raising Readers Nashville and the collective impact of partners on education systems.

Education:
Bachelor’s degree or higher in early education, education, human development, public policy, public administration, or a related field of expertise.

Qualifications:

• Experience in leadership and/or team management, especially related to volunteer programs, community-based initiatives, or other settings involving groups of mixed background, discipline, and interest
• Experience in stakeholder engagement, and relationship building with community partners.
• Excellent written and verbal communication, especially meeting preparation, facilitation, and public speaking.
• Excellent organizational skills and attention to detail, especially project management.
• Experience collecting, analyzing, and using data to inform planning, implementation, and evaluation.
• Strong decision-making skills with sound judgment in recognizing the scope of authority.
• Demonstrated understanding and commitment to equity, diversity, and cultural competence issues in early childhood system building.
• Proficiency in Microsoft Office, Google Suite, virtual meeting platforms, and project management software.
• Ability to perform with minimal supervision
• Ability to prioritize work and manage time effectively to meet deadlines
• Valid driver’s license.
• Preferred: knowledge of and experience in systems change, systems building, collective impact, and community-based work.

Physical Demands: Visual acuity, manual dexterity, hearing, driving, standing, walking, sitting, stooping, bending, lifting, and carrying 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform their essential duties.

Working Conditions:

• Minimum of 37.5 hours per week. Based on campaign schedules, position often requires work beyond traditional hours
• Flexible schedule required during special projects and events
• Work involves frequent interaction with other members of the United Way staff, volunteers, representatives of non-profit agencies and the general public
• Occasional use of personal vehicle (mileage will be reimbursed)
• The employee is required to stand, walk, climb, and balance.
• Manual dexterity sufficient to reach/handle items and work with the fingers and perform repetitive hand/wrist motions.
• Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

Disclaimer: This position description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned by immediate supervisor or volunteer leadership as required. This position description does not constitute a written or implied contract of employment. United Way of the Greater Nashville reserves the right to revise or change the description and specifications as the need arises.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply, please visit this site, create an account and submit your application for consideration.