Volunteer with VITA

Make a measurable economic impact

VITA free tax prep volunteers gain practical knowledge to help taxpayers throughout our region.

VITA stands for Volunteer Income Tax Assistance. The Internal Revenue Service (IRS) created the VITA program to provide free tax preparation and electronic filing for low- to moderate-income taxpayers using community partners and volunteers. Each year, VITA volunteers help thousands of individuals and families prepare their taxes in middle Tennessee. We provide in-person locations in 8 counties and virtually for the state of Tennessee.

Join the team

We are recruiting for the following roles. No prior tax experience necessary. Training is provided. If you have any special talents that may help VITA, please let us know.

Volunteer Roles

Greeter/Intake Specialist

  • Welcome taxpayers
  • Ensure taxpayers have brought all required documents
  • Provide intake form


  • Explain Virtual VITA process
  • Upload taxpaper documents

 Tax Preparer

  • Conduct thorough interviews with taxpayers
  • Enter taxpayer information into tax prep software
  • Tax professionals (Enrolled Agents, Attorneys, CPAs and CFPs) may earn Continuing Education Credits

Volunteer Requirements

Certifications: All VITA volunteers must pass IRS certification tests. Your volunteer role determines which tests you must complete. No prior experience is necessary. United Way offers free materials and training in December/January to prepare. Self-study training is available online starting in November.

Greeter/Intake Specialist


Tax Preparer

Time Commitment

Volunteers are needed to work at least one shift per week during the tax season which will run from late January, or as soon as the IRS opens for electronic filing, to Tax Day, which is traditionally on April 15. Shifts are 3 hours or 4 hours, depending on the location. We have shifts available during the weekdays, weeknights, and weekends. If you prefer volunteering virtually, then there is more flexibility in determining a schedule that is convenient for you.


All volunteers are expected to uphold the Volunteer Standards of Conduct. The Volunteer Protection Act of 1997 protects volunteers for acts they perform within the scope of responsibilities under the Volunteer Standards of Conduct. The Act excludes conduct that is willful or criminal, reckless, grossly negligent, or that constitutes a conscious, vagrant indifference to the rights or safety of the individual potentially harmed by the volunteer.

we’re seeing results




Volunteer hours


Returns filed


Total federal refund


Fees Saved